Course Requirements

Audience: Business owners, managers, professionals, teams
Level: Beginner to Intermediate (no technical background required)

Prerequisites: Basic knowledge of Windows and Microsoft Office.

Course Objectives

By the end of this course, participants will be able to:

• Understand what AI is (and isn’t) in a business context
• Identify high-value AI use cases in their own roles
• Use AI tools safely and responsibly at work
• Write effective prompts to get reliable results
• Apply AI to productivity, analysis, communication, and decision-making
• Build a simple, practical AI adoption plan for their business

AI Fundamentals for Business

• What Artificial Intelligence and Generative AI are (and what they are not)
• How Large Language Models work at a high level
• Common AI myths and misconceptions
• How businesses are using AI today across different functions
• Where AI fits into everyday business workflows

AI Tools in the Workplace

• Overview of commonly used AI tools for business
• Differences between public AI tools and enterprise AI solutions
• How AI integrates with existing productivity tools
• Overview of AI capabilities within Microsoft 365 and Copilot
• Choosing the right AI tool for the task

Prompting for Business Results

• How to communicate effectively with AI
• Why prompt quality matters
• Structuring prompts for clarity and consistency
• Using context, constraints, and examples
• Refining and iterating prompts to improve outcomes

Practical activities include prompting for:

• Emails and professional communication
• Reports and summaries
• Brainstorming and planning
• Problem-solving and idea generation

AI for Productivity and Decision Support

• Using AI to reduce manual and repetitive work
• Supporting better decision-making with AI-generated insights
• Improving productivity across common business tasks

Practical examples include:

• Document and email summarisation
• Extracting insights from information
• Creating first drafts of content
• Turning unstructured notes into structured outputs

AI Risks, Ethics, and Safe Use

• Understanding the risks of AI in a business environment
• Data privacy, confidentiality, and security considerations
• Bias, inaccuracies, and “hallucinations”
• The importance of human oversight
• Establishing simple internal guidelines for AI use

Building Your AI Action Plan

• Identifying high-value AI use cases for your business
• Prioritising low-risk, high-impact opportunities
• Defining next steps for adoption
• Skills, tools, and governance considerations
• Measuring success and continuous improvement

Participants will leave with:
✔ A practical AI action plan they can take back to their workplace

What’s Included

• Course slides and workbook
• Prompt templates and examples
• AI use-case checklist
• Hands-on exercises
• Post-course resources

Delivery Options

• In-person workshop
• Live virtual training
• Private team sessions